Surgimen Instruments, believes in the highest moral values and business ethics. Once a contract is made with a customer, we strongly aim at following it in its true spirit regarding quality of product, packing, timing, or any other specific needs of the importer.

Prices are stable for one year, after which they may be subject to a change depending upon general price increase of steel. Product prices are revised according to raw material and craftsmanship at year end.

We require a minimum order of US$1000 to process a delivery.

We require an advance payment of 50% of the face value of total order. Rest of the payment shall be made before of delivery, during which the customer is open to examine/check their delivered items. All goods remain property of Surgimen Instruments until paid in full.

Freight and shipping charges may be added depending on the nature of delivery, unless otherwise stated.

A great deal of effort is made on packing your order with great care, please inspect the merchandise thoroughly for any loss or damage immediately on receipt and file claim with the forwarding agent. Concealed loss or damage must be reported within 3 days upon receipt.

No returns are accepted without prior notices. Please call customer service to obtain your invoice number. We reserve the right to examine returned goods before issuing credit. Special order products or goods sold on a non-return basis may not be returned. Returns must be made within 21 days of the invoice date. Our services team will carry out all repairs quickly and reliably.

It depends upon the kind of Instruments & Quantities being ordered, however for all regular order items, we maintain sufficient inventory levels and thus delivery time does not exceed 4 weeks for such products.
For specialized products, delivery time depends upon a number of factors and can only be communicated after having all the necessary information from customers.